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2011 RIDGEBACK Platinum Ex-display
GENESIS Day One 01 Disc
2011 SARACEN Mantra Trail shop soiled.
2011 SARACEN Tufftrax Comp disc shop soiled.
GENESIS CDF (Croix De Fer Jnr)
GENESIS Fortitude 29er forks
GENESIS Fortitude Adventure 29er Frame and forks
GENESIS Fortitude Race 29er Frame and forks
GENESIS Fortitude Adventure Alfine11 29er
GENESIS Fortitude Race 29er
Shop with confidence.
Money Back Guarantee
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Sometimes, something that you buy online turns out to be not quite what you expected. In the case of bikes maybe it's the wrong size, the wrong colour or you have simply changed your mind. At Real Cycles we want you to be happy with your purchase and with us your bike shop, so to help you shop with us in complete confidence we offer a no questions asked 14 day returns policy. No matter what the reason, you can send back your purchase for a complete refund of the original purchase price. All items returned MUST be in showroom condition, unused, in the original packaging with all the original documentation and parts. Most items are accepted back: Complete bikes, frames, parts, accessories even clothing and helmets. All we ask is you contact us in writing (letter or email) within seven days of receiving your goods to arrange return, and that the item is then received back with us within another seven days. Failure to contact us in writing (letter or email) within seven days of receipt of goods will deem any item non-returnable. Once you contact us we will reply with a returns number and address. Under no circumstances should any item be returned without a returns number. Before we issue any refunds we thoroughly check and test every returned item. Any sign of use or missing items, packaging, documents or part will reult in no refund being offered. In these circumstances the customer will need to pay to have the items sent back to them. Please ensure the item your returning is well packaged as we will not be held responsible for any damaged sustained during it's return journey. For this reason we strongly suggest you use a reputable insured courier. If you need us to arrange collection of large items please request this when making initial contact. In certain circumstances the cost of return will be deducted from the refund. Refunds will only be made by the same means used to purchase the item. If a card purchase then we will only refund to the same card. No exceptions. To arrange return and refund on any item, email us on info@realcycles.com or write to us at the address above marking your letter for the attention of "Returns". Failure to inform us in
seven days will mean no refund is offered!
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Returns, in a nut shell
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