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Mail order purchases

Buying online is a great way to save money. But taking delivery, fitting the new parts, building the new bike or dealing with issues can be a nightmare.
That's where our mail order purchase service comes in handy. We'll take care of everything for you and even deal with warranty issues on your behalf!
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Bought bike parts?

  • Get delivered to us
  • Drop your bike in
  • We fit and setup
  • We dispose of packaging
  • You pay only for fitting
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Bought a new bike?

  • Get delivered to us
  • We will build it
  • We set it up
  • We dispose of packaging
  • Standard charge £25
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Problem with item?

  • We deal with retailer
  • We take photos etc
  • We deal with returns
  • We deal with warranties
  • Admin charge £5

The small print

  • We will warranty any service we supply, as in the fitting of parts and the building of bikes. The warranty on these specific items remains with the retailer and do not transfer to us.
  • By carrying out the above services we are not confirming the quality, durability or safety of any item we deal with on the customers behalf.
  • Where possible we fit items and build bikes to the manufacturers specifications when indicated. Otherwise we fit to industry standards.
  • We are not responsible for items arrived damaged in transit, incorrectly delivered items or items lost in transit.
  • We will not return items via our own carrier but prepare items for collection by the customers or retailers carrier.
  • We are not responsible for items damaged in transit on return journeys.
  • Our £5 admin charge for problems with items is payable no matter what the outcome with the retailer.

Please note. This service covers most mountain, road and hybrid bikes. Certain bikes may incur higher charges, please get in touch with us first.
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